This is the Privacy Policy of BOOMPower Pty Ltd (ACN 616 801 024). The full details are below. However, our fundamental commitment is as follows:

“Your personal information will only be provided to the product supplier(s) you select. We will never pass your personal information onto anyone, except the supplier(s)/installer(s) you explicitly select, following successful completion of a competitive process via our platform.”

“We may send you emails walking you through the sizing, selection and procurement process, asking you for feedback. We may send updates on the clean energy industry, and occasional offers we think may be of interest to you. Every email will have a prominent unsubscribe link, so you can easily opt-out, if you don’t want to receive them any more.”

• BOOMPower Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
• We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR) and other territories’ privacy laws.
• “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
• You may contact us in writing at Suite 33, 139 Cardigan St, Carlton, Victoria 3053 for further information about this Privacy Policy.
  BOOMPower Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

• BOOMPower Pty Ltd will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
• You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
• We may collect additional information including your feedback and correspondence, about your personal or business affairs, property, asset and portfolio data, your content or email preferences, survey and/or promotions, financial or credit card information.
  
• If you request a quote or a check-up on your existing or planned home electricity set-up (for example through our Concierge service), we and our representatives will collect information about your home and your existing and planned services, such as solar panels, hot water systems, car chargers, heating systems, batteries, installation sites and methods, electrical wiring and access points, home and rooftop layout, bills, quotes, and your current and planned providers of any of the above. 

• BOOMPower Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, when you provide access to data via an API, and when we engage in business activities with you.
• We may receive personal information from third parties such as an installer, service provider, insurer, credit reporting agency, finance provider or another service provider we deal with in relation to our services. If we do, we will protect it as set out in this Privacy Policy.
  
•  If you request a quote or a check-up (for example through our Concierge service), we will collect information from you, and may collect information from your current and planned providers of services such as electricity, hot water, heating, solar, battery and installations. 
  
• As part of our Concierge service or for other home-specific services, we and our contractors may collect photos, video and audio recordings of you and your home, so we can provide our advisory services. We will inform you and ask your consent before taking any recordings. If you decline, we will still provide the service but will not have the full information we and our service provider would usually use.
  

• BOOMPower Pty Ltd will use personal information only for the purposes described in this Policy or that you consent to. This may include to:
  • provide you with products and services during the usual course of our business activities;
  • administer our business activities;
  • manage, research and develop our products and services;
  • provide you with information about our products and services;
  • communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail, and in person at your home address; and
  • investigate any complaints.
• We may also send you information and make you aware of new and additional products, services and opportunities available to you from us or our business partners. Our information and marketing material will always include an “opt-out” option.
• If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

• BOOMPower Pty Ltd may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, business partners or subcontractors insofar as reasonably necessary for the same purposes as we use information ourselves.
• We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
• If we do disclose your personal information to a third party, we will ensure that the recipient is required to comply with this Privacy Policy, or equivalent privacy protections that are no less strict.
• If there is a change of control in our business or a sale or transfer of business assets, we may transfer our user databases and any personal information contained in them.
  

• If you are a citizen of an EU country or we collect personal data about you from a source in the EU, we will meet the standards of privacy protection required by the GDPR.  Additionally, EU based companies that share personal data with us may require that we meet GDPR standards.  We will if required meet obligations to appoint an EU data representative, who will control personal data about individuals who reside in the EU for GDPR purposes.  If you have a query about your rights, or about our obligations as a "controller" or "processor" for GDPR purposes, please contact us as shown below.  

• Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in the USA and other countries outside of Australia.  We will take reasonable steps to ensure that any overseas recipient complies with this Privacy Policy, or equivalent privacy protections that are no less strict.
• You acknowledge that personal information that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

• BOOMPower Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  
• Visual and audio records of your home and electricity set-up which we collect for our Concierge or other home-specific services are stored securely by BOOM! Power. They are only used to provide the service, and only shared with the installers you choose to get quotes from. We'll delete them once they're no longer needed, and you can ask us to delete them at any time.
• Such records are captured and stored by a secure data platform called Blitzz (or equivalent) for use and download only by BOOM! Power and authorised business partners. We store them on our server, and we send relevant images like switchboards, rooflines, equipment plates and energy bills to the installers that have been selected. Blitzz deletes all data in 180 days unless we have a reason to retain it for longer and ask them not to.
  
• Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
  
• The transmission and exchange of information via the internet is carried out at each party’s own risk.  Although we take measures to safeguard against unauthorised disclosures of information, public networks by nature are vulnerable to security breaches means that we cannot provide an absolute guarantee that personal information that we collect is protected.

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@boompower.com.au.
• We will provide requested information to you except in the specific circumstances set out in the Privacy Act or any other applicable law.

• If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 
  BOOMPower Privacy Officer
  support@boompower.com.au.
• We take complaints very seriously and will respond shortly after receiving written notice of your complaint.  If you are not satisfied with our handling of your complaint, you can raise a complaint with the Australian Information Commissioner.
  
  

• Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

• When you visit our website

When you come to our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

14. Cookies

• We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
  

15. Third party sites

• Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that BOOMPower Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.